Omar,
I agree the client engagement model seems to be working. The Accent business seems to have stabilized and diversified Startek's revenue stream.
I noticed the reduction of 150 domestic seats from 3rd quarter 2015 to 4th quarter 2015 was the closure of Kansas City facility, correct?
I noticed in your report you anticipate 600 less seats available offshore from 1st quarter 2016 to 4th quarter 2016? Is there going to be another site closure?
I know Chad has mentioned on the call recently the possibility of "taking out pockets of capacity" is that what he is referring to?
Also, when comparing your last report Dec 2015 with this current report March 2016, I noticed a reduction in revenue forecast for the 4 quarters in 2016. Is that an indication of lost contracts or weakness or just a tweaking of the numbers?
Honestly, I prefer to see expectations lowered and then an earnings beat than the other way around.
I am pleased to see that we have the possibility of 3 of the next 4 quarters being profitable. We haven't had 2 profitable quarters in a row for at least 5 years that I know of.
These questions aren't meant to be challenging... just trying to better understand what I own.